Audio Express On-Line Return Policy

If for any reason you are not satisfied with your on-line purchase, eligible products may be exchanged or returned within 30 days of the original purchase date, subject to certain exceptions detailed below.  In order to receive a full refund or credit, we require that the returned merchandise be in new, complete and original condition and we reserve the right to deny any return or exchange.

Car Electronics:  All Car Audio and Video items must be retuned within 30 days of purchase in brand new condition and 100 percent complete – with all parts, manuals and packaging materials, and the original proof of purchase receipt.

All Portable Navigation, Radar Detectors and Portable Video Products in brand new, resalable condition (with original box, packaging materials and all accessories) may be returned for credit or refund within 14 days from the date of purchase when purchased on-line.

A restocking fee of at least 25% will be charged for merchandise returned without original packing materials, boxes and parts.

Non-Returnable Merchandise:

  1. Special Orders may not be returned due to the special nature of ordering non stocked merchandise.  Deposits for special orders that we are unable to cancel are not refundable.
  2. Items that are damaged or abused.
  3. items that are missing accessories such as remote controls, cords, cables, or original packaging.
  4. Etched or otherwise personalized items.