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Online Return Policy

We are committed to your satisfaction. Returning a product can be stressful on customers, so we’re here to help you get it right the first time. Our talented product experts are available to help you select the right product for your needs and application. We encourage you to take advantage of our expertise before making your purchase.

All eligible products can be returned within 15 days of purchase, subject to the sales restrictions detailed below. If a return is necessary, our talented online product experts can help facilitate the return. To start the return process, please email us at aeonline@audioexpress.com. Policies and procedures for obtaining a return authorization vary based on the reason for return. See below for more information.

Defective Products: Most of our products include a one-year parts and labor warranty, . See your product literature or speak with one of our product experts for details. If your product is defective upon arrival, notify our online team of the problem within 30-days of receiving goods. If you notice the defect after 30-days of receiving goods, please contact the product’s manufacturer directly. Contact information for the manufacturer is included in the product literature.

Damaged Products: All of our shipments are 100% insured. Product(s) damaged during shipping are eligible for exchange at no charge to you. Upon delivery, inspect your product for damage. If the product is damaged, you have the right to refuse the delivery. Please contact us within 48 hours of refusing the package so we can schedule another delivery. Freight delivery policy varies. All damaged product claims must be filed with us within 48 hours from delivery so please make sure to inspect the item promptly. For more information, you can email us at aeonline@audioexpress.com.

The Product Does Not Meet Your Needs: If you are not satisfied with your purchase, you will need to contact us by email. Any returned products must be free of any cosmetic damage and include everything that came in the box. Products that do not meet these requirements may not be eligible for return or may incur a restocking fee. Any product that has been installed or attempted to be installed cannot be returned. Shipping and handling charges from our warehouse are non-refundable. Customers are responsible for shipping charges incurred when returning a product.

Special order merchandise, including non-stocked merchandise, is not returnable, even if not yet delivered. All special-order merchandise carries the manufacture warranty but is not eligible for return or exchange. The customer agrees to the terms and conditions published above when they place a completed order with our company. In addition, the customer authorizes their credit card company to abide by these terms. We reserve the right to cancel orders at any time.

The customer agrees to the terms and conditions published above when they place a completed order with our company. In addition, the customer authorizes their credit card company to abide by these terms. We reserve the right to cancel orders at any time.

Square Trade by Allstate Protection Plan

Square Trade by Allstate protection plan is a 3rd party warranty company. All defective product claims are handled through Square trade. Square Trade protection plans are only available for online purchases. Not available in stores.

Shipping Policy / Delivery Policy

Please be assured that your items will ship out as soon as possible from the date of purchase. If a special order is placed, please anticipate a longer delivery time. You will be notified once the item has been received in our warehouse. We cannot ship to P.O. boxes. If you are trying to estimate when a package will be delivered, please note the following: Credit card authorization and verification must be received prior to processing.

Shipping & Handling Costs

Costs for these services will be determined at the time of purchase or shipment.

Please Note: Out-of-state orders WILL NOT be charged sales tax. In-state orders will be charged appropriate sales tax.

* These policies are for our online store only. Store policies are different. Please see a store for specific instore policy questions.